Privacy Policy
Last updated: July 2026
This Privacy Policy explains how Raffles Spa ("we", "us", "our"), located at Shop No. 11, A Wing, 1st Floor, Hubtown Seasons, Ramakrishna Chemburkar Marg, Chembur, Mumbai 400071, handles information when you visit our website or contact us to make an enquiry or booking.
1. Information We Collect
Our website does not have contact forms and does not process online payments. We receive personal information only when you choose to contact us directly:
- Phone calls: your phone number and any details you share while booking (such as your name and preferred appointment time).
- WhatsApp messages: your phone number, WhatsApp profile name and the content of your message.
2. How We Use Your Information
We use the information you provide solely to respond to your enquiry, confirm and manage your appointment, and contact you about your booking if needed. We do not sell, rent or trade your personal information to any third party.
3. Cookies & Analytics
If you reach this website through an online advertisement (such as Google Ads), Google and similar advertising or analytics providers may set cookies or use similar technologies to measure ad performance. These are governed by the respective provider's own privacy policy. You can control cookies through your browser settings.
4. Third-Party Services
Our website contains links to third-party services, including WhatsApp (Meta) for messaging and Google Maps for directions. When you use these services, their own privacy policies apply. We encourage you to review them.
5. Data Retention
We retain booking-related contact information only for as long as needed to manage your appointment and our ordinary business records, after which it is deleted or anonymised.
6. Your Rights
You may ask us at any time to correct or delete the personal information we hold about you. To do so, contact us using the details below.
7. Children's Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the most recent update shown above.
9. Contact Us
For any questions about this policy or your personal information:
- Phone: +91 91791 74070 · Message us on WhatsApp
- Address: Shop No. 11, A Wing, 1st Floor, Hubtown Seasons, Next to Fine Arts Society, Ramakrishna Chemburkar Marg, Chembur, Mumbai 400071